1. Introduction
LiqAlpha respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
2. Information We Collect
We collect only what we need to provide the Service:
- Account data: email address (required to receive credentials and payouts)
- Transaction data: order details, payment status, payout history
- Trading data: positions, P&L, trade timestamps from your funded account
- Communication: emails, support tickets, chat logs
- Technical data: IP address, browser, device information (security & fraud prevention)
3. How We Use Your Information
- To operate and maintain your trader account
- To process challenge fees and payouts
- To enforce trading rules and prevent fraud
- To respond to support inquiries
- To send service updates (you may opt out of marketing emails)
4. Payment Processing
All payments are processed by NowPayments. We do not store your full payment details. Cryptocurrency wallet addresses used for payment are stored only as part of the transaction record.
5. Data Retention
We retain account data for as long as your account is active, plus 5 years after closure for tax, legal, and accounting purposes. You may request earlier deletion subject to legal retention requirements.
6. Sharing of Information
We do not sell your personal data. We share information only with:
- Payment processors (NowPayments) to facilitate transactions
- Trading platform providers to enable your account
- Authorities when required by law (subpoena, court order)
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate data
- Object to processing or request portability
- Withdraw consent for marketing communications
To exercise these rights, email support@liqalpha.com.
8. Cookies
We use minimal cookies for session management and basic analytics. No third-party advertising cookies are used.
9. Security
We use industry-standard encryption (HTTPS, bcrypt password hashing) and follow best practices for data security. However, no system is 100% secure. Use a strong, unique password for your account.
10. Children's Privacy
LiqAlpha is not intended for users under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated via email.
12. Contact
Privacy questions or data requests: support@liqalpha.com